Delivery

Shipping information 📦

Our dedicated warehouse team is working around the clock, 7 days a week, to get your lovely orders shipped as fast as possible!

Your crafty orders will be delivered safely and securely with one of the shipping companies we offer at the checkout page.  Usually, all orders are packed from our warehouse within 24-48 hours and then shipped the following business day. You will receive a shipping confirmation with your tracking details via e-mail once your order is in the shipment process.

If you have any questions regarding your order, please take a read through our extensive FAQs section to see if your answer is there! And if not, please contact our always-smiling customer success team 💌

Note! There is no free shipping available for DHL Express

Duties and Taxes Information 💡

In general, orders outside of the EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for the payment of any such additional duties and/or taxes.

Kindly note, that we have no control over these charges and cannot predict their amount. Therefore, we advise that you contact your local customs office or taxation authority for more information before placing your order.

Cross-border shipments may be opened and inspected by customs authorities, and you must comply with all applicable laws and regulations of the country for which your parcel is destined. We will not be liable for any breach made by you of any such laws.

If you have any problems at all, please contact our customer success team here. 

Special information for orders shipped to Canada:

Please be aware that all orders with a retail value totalling approx. $20 CAD (approx. 15 USD) or more, will be subject to import duties and handling fees. For more information about this, contact your local customs authority.

If DHL Express is your only option at the checkout page, kindly note that we cannot offer a different courier, as this courier is provided based on order volume. With this courier, it is a guarantee that you will need to pay import taxes and duties if your order exceeds the limit of 20 CAD (approx. 15 USD). Whereas, with Canada Post, there is a very high chance you will be required to pay these taxes. To receive your package, you will need to accept the fees imposed. Hobbii is not responsible for paying these fees, nor held liable for issuing a refund if you refuse to accept the package. 

If you have any questions, please contact our customer success team here. 

Special information for orders shipped to the United Kingdom: 

According to the guidelines following Britain's leaving the EU, all orders with a retail value totalling £135 or more, will be subject to customs import duties and taxes.
To receive your package, you will need to accept the fees imposed. Hobbii is not responsible for paying these fees, nor held liable for issuing a refund if you refuse to accept the package. 

If you have any questions, please contact our customer success team here.