FAQ
Welcome to the Hobbii Help Center! Find answers to your questions below 👇
📦 Orders & Returns
- Can I change or cancel my order?
- How do I report damaged, faulty or incorrect items?
- How do I report missing items?
- What is your return policy?
💳 Payment & Delivery
- Do you ship to my country?
- How do I qualify for free shipping?
- When can I expect my package to be delivered?
- How do I track my order?
- Will I be charged customs fees on my order?
- All about US tariffs
- My tracking says delivered but I haven’t received my package, what do I do?
- Where is Hobbii located?
🧶 Products & Patterns
- How do I download my purchased PLUS pattern?
- May I sell finished projects based on Hobbii Design patterns?
- Are your patterns in US or UK terms?
- What is the difference between 8/4, 8/6, and 8/8 Cotton?
- Can I request a specific lot number?
