How do I report damaged, faulty or incorrect items?
First of all, our apologies! We will use this experience to improve our services in the future. Please contact us at support@hobbii.com as soon as possible with:
- Your order number
- A list of any damaged, faulty, or incorrect items
- Photos of the affected items. Please also include photos of the parcel if it was damaged, taped up, or in any packaging other than our Hobbii bag pictured below
- Your preference of a replacement (subject to availability), refund or store credit
Please note that compensation for faulty items is not a binding offer until an agent reviews your case.
🌈 Knots & Lots: Please note that 3 knots or less per 50g, and minor variations in colour between lot numbers are not considered faulty. See our ‘Lot number’ article here for tips to blend them 😊
A member of our team will be in touch as soon as possible to help you!
